When growth slows, customer experience (CX) becomes the new currency of competition. The retailers that thrive will be those ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

FORT LAUDERDALE, Fla., Dec. 04, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO (TM), a global leader in full-lifecycle customer experience and business process outsourcing, will host a live Executive Insights ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX's intelligent agent technology with Ytel's best-in-class outbound CX capabilities -- ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Kapture CX launched its inaugural CXclusive Series event, focusing on how Agentic AI is revolutionizing customer experience.

With over 600 delegates attending, CX Summit 2025 reinforced Malaysia's momentum in strengthening CX across public and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Since the dawn of digital ...

Ingrained deep into the bedrock of modern business, customer experience—or CX—has come a long way since it was first studied back in the 1960s. From theorists to early marketing aficionados, the ...

Today is the first Tuesday of October – also known in some circles as “Customer Experience (CX) Day.” CX Day is a global celebration of the companies and professionals that create great customer ...