Editor’s Note: In April, FireRescue conducted a survey on our website, FirefighterNation.com, asking readers to weigh in on customer service in fire and EMS. In this article, Captain Dean Pedrotti of ...
Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience ...
Dear Valued Fill-in-the-Blank Customer, Thank you for being a Fill-in-the-Blank Customer! Your feedback is very important to us because we are always trying to improve our service to our customers. To ...
Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...
Surveys are one of the best methods of securing information regarding how customers perceive your company’s service. Often, though, surveys are biased: Many customers complete surveys only if they ...
Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer reaction ...
Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. To learn that your company, division or department has ...
PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...
Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...
Customers who live, work or do business at Redstone Arsenal will have an opportunity Aug. 24 through Sept. 18 to provide detailed feedback on all of the post's services. The 2009 annual Customer ...
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