If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where customers have ...

Ebay customers will have to shell out for extra charges when purchasing items from private sellers this week, as the online ...

Whether you have issues with an order that never arrived, a product that showed up damaged or defective, or you yourself are an eBay seller and are having issues with a customer, you don't have to ...

The online auction site will introduce a Buyer Protection fee in the UK from February 4, which will be applied to all ...

For us, this means being customer-obsessed and making sure the entire organization is focused on delivering for our global community of sellers and buyers. At eBay, we are reinventing the future ...