eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

EBay expects to maintain current customer support levels and does not anticipate any disruption to service as a result of the closure of its Vancouver office in September. ((CBC)) About 700 jobs will ...

In response to complaints from users, eBay Inc. will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers, the online auction company announced Sunday.

We reveal how eBay's fees compare to other online platforms EBAY is making a huge change to fees following backlash from customers – and it will save buyers money. From today, the online selling ...

eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...