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It’s an imperative. In this article, the author explains what conflict resolution is, why it’s an essential skill, and how to approach the conflict-resolution process. She offers four steps ...

For example, an increased first call resolution (FCR) failure rate could indicate that the IVR is not effectively directing callers to the right solutions. A high transfer rate may suggest ...

Former President Donald Trump took the stage in Raleigh, North Carolina, on Monday and announced who he plans to call first if he wins the presidency on November 5. "I haven't met her, and I'm ...

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The first Call of Duty game released on Xbox One and PlayStation 4, Call of Duty: Ghosts had very little to differentiate itself from the series’s past games. Part of it was in space ...

The industry standard way of representing screen resolution is publishing the number of pixels that form the two sides of the display rectangle.

NPR's Up First is the news you need to start your day. The three biggest stories of the day, with reporting and analysis from NPR News — in 10 minutes. Available weekdays at 6:30 a.m. ET ...

The launch of any game is going to be a bit of a mixed bag. Call of Duty titles are certainly no different. Black Ops 6 launched the other day and has been received positively by fans and critics ...

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In short, it was all a bit of a disaster. A year later and Call of Duty fans are yet again faced with another campaign from the first-person shooter behemoth, this time the Raven Software ...

The best free logo maker delivers a creative space for designing a logo that helps your business stand out. I've been using online design apps for over ten years, and these are my top ...