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4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent ... When people call in, the first voice they hear is often the greeting menu, which is part of your IVR system.

For example, an increased first call resolution (FCR) failure rate could indicate that the IVR is not effectively directing callers to the right solutions. A high transfer rate may suggest ...

It’s an imperative. In this article, the author explains what conflict resolution is, why it’s an essential skill, and how to approach the conflict-resolution process. She offers four steps ...

Former President Donald Trump took the stage in Raleigh, North Carolina, on Monday and announced who he plans to call first if he wins the presidency on November 5. "I haven't met her, and I'm ...

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The first Call of Duty game released on Xbox One and PlayStation 4, Call of Duty: Ghosts had very little to differentiate itself from the series’s past games. Part of it was in space ...

NPR's Up First is the news you need to start your day. The three biggest stories of the day, with reporting and analysis from NPR News — in 10 minutes. Available weekdays at 6:30 a.m. ET ...

China has borrowed almost as cheaply as the US after returning to the global dollar bond market for the first time in three years.Investors A Silver or Gold subi style="display:none;"ion plan is ...

The launch of any game is going to be a bit of a mixed bag. Call of Duty titles are certainly no different. Black Ops 6 launched the other day and has been received positively by fans and critics ...

In short, it was all a bit of a disaster. A year later and Call of Duty fans are yet again faced with another campaign from the first-person shooter behemoth, this time the Raven Software ...

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