Airbnb faces criticism for refusing to cancel a woman’s L.A. reservation during a wildfire that displaced tens of thousands of residents.

Airbnb is working with 211 LA to provide free, temporary housing for people who have been impacted by the Los Angeles wildfires, the company said.

In these cases, hosts and guests can cancel eligible stays without consequence and receive full refunds (or partial refunds for trips that have already started and require guests to evacuate before their official check-out time). Airbnb's customer service team is available for help rebooking stays.